SHIPPING
At Vallador, we strive to provide fast and reliable shipping to ensure you receive your orders in a timely manner. Below you will find important information regarding our shipping policies.
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What should I do if I entered the wrong shipping address?
It is crucial to provide the correct shipping address at checkout. If you notice an error in your address, please contact our customer service team immediately at info@vallador.com. We will make every effort to correct the address before your order is dispatched.
Can I change or cancel my order after placing it?
Yes, you can request a change or cancellation of your order, but we process orders quickly. Therefore, changes or cancellations can only be accommodated if your order has not yet been processed. To request a change or cancellation, please contact our customer service team as soon as possible at info@vallador.com. Our team is always available to assist you, and we will handle your request promptly.
How long does it take to process and ship my order?
Orders are processed within one business day. However, due to high demand, shipping may take longer than expected. While we generally guarantee delivery within 7 days, there may be rare instances where it takes 2 to 4 weeks. If your order experiences a significant delay, you will receive an email notification. We also include a complimentary gift from Vallador with your order to ensure your satisfaction.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping rates and delivery times vary based on the destination. Enjoy free shipping on orders over 20 EURO throughout the summer, valid until September 2024!
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on our website.
While we strive to meet our delivery timelines, please be aware that during peak periods, such as high-demand seasons, shipping may experience delays. Although we generally guarantee delivery within 7 days, unforeseen circumstances can occasionally extend this timeframe. If your order is significantly delayed, we will notify you by email. Rest assured, we are committed to providing you with the best service possible and will include a complimentary gift from Vallador if your order experiences delays.